Medical Centres
ROY Mobile Patient Care – a unique solution for interaction with patients based on Oracle Application Server.
The solution is designed to:
- Provide the Medical Centre patients with a tool for scheduling an appointment with a doctor
- Obtain confirmation from the patient that the previously scheduled appointment is still valid and the patient is going to attend
- Notify the patient about appointment cancellation initiated by the Medical Centre
- Notify the patient about the possibility to undergo treatment or examination ahead of schedule
- Send reminders to the patient that he/she needs to undergo routine examination
- Send information to the patient about his/her prescriptions
- Send reminders to the patient that he/she needs to take certain actions to prepare for the scheduled treatment
The solution is not intended to:
- Diagnose the patient
- Automatically issue medical recommendations to the patient. All recommendations sent to the patient are generated by the system based on the information previously entered into the system by the medical staff in relation to the particular patient or the medical procedure prescribed to him/her.
Background for Solution Implementation
The primary project implementation objectives are to improve:
- Loyalty of the existing Medical Centre customers
- Customer interaction process
- Equipment and staff time utilization efficiency by reducing losses due to appointment cancellations by the customers
General Information
The patient interaction system is implemented as a J2EE application that runs under Oracle Application Server and interfaces with the following telecom services:
- SMS sending service
- USSD messaging service
- Public switched telephone network interface service
Interface with the SMS sending service and the USSD messaging service is provided by adapters that are a part of the patient interaction system. Interface with the public switched telephone network is provided by Asterisk IP PBX. The patient interaction system is used by invoking a number of WebServices published for use by the Medical Centre corporate information system. The patient interaction system is managed through an Administrator Workstation.
